Privacy Policy

Introduction

SparkleIgnite ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our analytics platform.

1. Information We Collect

We collect information in the following ways:

1.1 Information You Voluntarily Provide

• Contact information (name, email, phone number, company)
• Account information when you register for our services
• Communication preferences and feedback
• Information provided through contact forms and support requests

1.2 Information Automatically Collected

• Browser type and version
• IP address and geolocation data
• Pages visited and time spent on our site
• Referring/exit pages and click data
• Device information and operating system

1.3 Business Analytics Data

When you use our analytics platform, we process data you upload to our servers. This data remains your property and is treated as confidential business information.

2. How We Use Your Information

We use collected information for the following purposes:

• To provide and improve our services
• To communicate with you about service updates and support
• To process transactions and send billing information
• To comply with legal obligations
• To enhance website functionality and user experience
• To conduct analytics and measure service performance
• To prevent fraud and ensure security
• For marketing purposes with your consent

3. Data Protection & Security

We implement comprehensive security measures to protect your personal information:

• 256-bit AES encryption for data at rest
• TLS 1.3 encryption for data in transit
• Multi-factor authentication for accounts
• Regular security audits and penetration testing
• Strict access controls and role-based permissions
• Secure data centers in multiple geographic locations

4. GDPR Compliance

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). You have the following rights:

• Right to Access: Request a copy of personal data we hold about you
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing of your data

To exercise these rights, contact us at privacy@sparkleignite.com

5. CCPA Compliance

For California residents, we comply with the California Consumer Privacy Act (CCPA). You have the right to:

• Know what personal information we collect and use
• Delete personal information collected from you
• Opt-out of the sale or sharing of your personal information
• Non-discrimination for exercising CCPA rights

6. Data Retention

We retain personal information for as long as necessary to provide services and fulfill legal obligations. You can request deletion of your data at any time by contacting our privacy team.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for detailed information about how we use cookies and your options.

8. Third-Party Services

We may share your information with third-party service providers who assist in our operations, including hosting providers, payment processors, and analytics services. These providers are bound by confidentiality agreements and only use your information to provide services on our behalf.

9. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may not have equivalent data protection laws. By using our services, you consent to such transfers.

10. Children's Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or by posting a prominent notice on our website. Your continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or our privacy practices, please contact:

• Email: privacy@sparkleignite.com
• Mail: Privacy Team, SparkleIgnite, Jakarta, Indonesia
• Phone: +62 (21) 555-1234

13. Data Protection Officer

SparkleIgnite has appointed a Data Protection Officer (DPO) to oversee our privacy practices and ensure compliance with data protection regulations. You can contact our DPO at dpo@sparkleignite.com